Returns / exchanges​

Return Policy

We regret that your item didn't meet your expectations, and apologize for any inconvenience this may have caused.  We welcome returns on misprinted/damaged/defective items, but exchanges for a different color, size, or product is treated as a new order.

• If an order arrives damaged, please take a photo and contact us within a week's time.   ​

 

• Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received.  For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.  Claims deemed an error on our part are covered at our expense.

​

• If you would like to exchange or return a product without any defect or due to a wrong size being ordered you must place a new order at your expense.

​

• All returns must include original packaging and merchandise in an unused, unworn, or washed condition.  Absolutely no returns will be granted for claims made after 4 weeks of the purchase date.

​

• Rehab Muzik reserves the right to refuse a refund or return if the merchandise displays any signs of wear, alterations, misuse, or damage.

​

• Please critically ensure that the information displayed on your purchase order is correct before proceeding with your purchase. 

​
Please return item(s) to:

Rehab Muzik / Returns
11025 Westlake Drive, Charlotte, NC 28273

​Order Never Arrived

• Ship happens!  If your order didn't end up arriving, be sure to immediately let us know.

​

• First, check your shipping confirmation and check that you had entered the correct address.  If the address was incorrect, we'd be happy to send you another order to the correct address; however, it will have to be at your expense.

​

• If the shipping address was correct, contact us at [email protected].  ​Make sure you quote your order number, and we'll do our best to resolve the situation.

​

For returns please submit a claim below.
​